Welcome to Fruit Boxes!
Fruit boxes strive to deliver within 24 to 48hours of order confirmation. Any delay due to contingencies will be duly informed to the customer.
Fruit boxes ensure the product is packed in premium-export quality standards and provides safe transit. As our products are perishable, any complaints related to packaging or damage will be entertained within 12 hours of delivery.
Storage & Care
Once your order is delivered, remove the Products from the box and keep it in a cool dry ventilated space. (On a tray/dining table etc – avoid any sort of heated area) For better results, keep the Fruits in water for 20 to 30 mins before consumption.
Fruit boxes strictly have a no refund policy after the product has been delivered. For cancellations, done within 6 hours of ordering, 75% of the order value will be refunded. Only 50% of the order value will be refunded in case of cancellations within 6-12 hours of order confirmation. No cancellations will be entertained post 12 hours of order confirmation. Refunds will be reflected within 7 days of cancellation.
Referral cashback would be credited to the customer’s wallet only after the first purchase of the referred. The cashback would reflect on the wallet by 48 working hours. Both referred and the referrer is eligible for Rs 50 cashback only on the first purchase irrespective of the cart value.
Wallet & Cashback
Every Fruit boxes customer is eligible to earn cashback on their transactions from Rs: 10 up to Rs: 300 per transaction. Wallet money is redeemable only on purchases and no cash will be directly credited to their bank account and cannot be exchanged for monetary value. Wallet money can be redeemed on the purchase of any items on the Fruit boxes site except the membership.
In case of bulk booking by any customer, a minimum of 10 boxes of any products is mandatory. Depending on the order value 25% to 50% advances should be paid at the time of confirmation. Payment links will be shared with the customers. At the time of delivery, the order will be handed over to the customers once the full & final payment has been done.
What we collect
We may collect the following information.:
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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