Terms and conditions

Welcome to Fruit Boxes!

Shipping Policy&Delivery

Fruit boxes strive to deliver within 24 to 48hours of order confirmation. Any delay due to contingencies will be duly informed to the customer.

Packing& Transport

Fruit boxes ensure the product is packed in premium-export quality standards and provides safe transit. As our products are perishable, any complaints related to packaging or damage will be entertained within 12 hours of delivery.

Storage & Care

Once your order is delivered, remove the Products from the box and keep it in a cool dry ventilated space. (On a tray/dining table etc – avoid any sort of heated area) For better results, keep the Fruits in water for 20 to 30 mins before consumption.

Refund&Cancellation

Fruit boxes strictly have a no refund policy after the product has been delivered. For cancellations, done within 6 hours of ordering, 75% of the order value will be refunded. Only 50% of the order value will be refunded in case of cancellations within 6-12 hours of order confirmation. No cancellations will be entertained post 12 hours of order confirmation. Refunds will be reflected within 7 days of cancellation.

Referral

Referral cashback would be credited to the customer’s wallet only after the first purchase of the referred. The cashback would reflect on the wallet by 48 working hours. Both referred and the referrer is eligible for Rs 50 cashback only on the first purchase irrespective of the cart value.

Wallet & Cashback

Every Fruit boxes customer is eligible to earn cashback on their transactions from Rs: 10 up to Rs: 300 per transaction. Wallet money is redeemable only on purchases and no cash will be directly credited to their bank account and cannot be exchanged for monetary value. Wallet money can be redeemed on the purchase of any items on the Fruit boxes site except the membership.

Bulk Booking

In case of bulk booking by any customer, a minimum of 10 boxes of any products is mandatory. Depending on the order value 25% to 50% advances should be paid at the time of confirmation. Payment links will be shared with the customers. At the time of delivery, the order will be handed over to the customers once the full & final payment has been done.

Privacy Policy

This privacy policy sets out how fruit boxes uses and protects any information that you give fruitboxes.in when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Fruitboxes.in may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

User Communication:

By accessing/using the products of Fruit boxes, providing the relevant details and accepting these terms of Use, implies that user has provided express consent to be contacted by the company/its group companies/associates/vendors/ business partners(even though user may be in (“National do not call registry”) at the contact number or electronic address provided by the user while registering on Fruit boxes or applying for any product/service through the website. User further agrees to being contacted in any manner, including without limitation SMS (including text messages), whatsapp messages, calls using pre-recorded messages or artificial voice calls & messages delivered using auto telephone dialing system or an automatic texting system and notification sent via Fruit boxes. Automated message may be left on the answering machine or voice email. Magneq Business Solutions LLP & its group companies which provide various services on Fruit boxes may use our registered customer’s email address and other personally identifiable information to send product updates and marketing communication. To opt- out from such messages, send an email to support@fruitboxes.in . We may continue to use your email address to notify you in any critical administrative or operational updates

What we collect

We may collect the following information.:

• name

• contact information including email address

• demographic information such as postcode, preferences and interests

• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

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